Changing and Canceling Orders

Changing Orders (Before Checkout)

Before checking out, you can always view and verify the different quantities and types of products you have in your cart page. You can change the quantities of the product on the cart page before checking out. For a detailed guide on how to remove and edit the items in your cart, you view the guide here.

Changing Orders (After Checkout)

If you've managed to successfully complete your payment on Kayvar.com, please contact us immediately if you need to change an order's item quantity and/or shipping address. Generally, we can amend the order if your order hasn't been packed. In the event that it has been packed, the order cannot be changed. 

If your shipping address requires amendment, we will only be able to change if before the courier has picked up the shipment. But if the courier has already picked up the shipment, the change of address will be on best effort basis.

Canceling an Order

Having second thoughts about an order that just went through?

Any cancellations request made after an order has been placed will be subject to a 0.70 SGD/ 0.50 USD cancellation fee. This is because the payment processors have already levied us the administrative charge upon the completion of the order.

Do note that any orders that have already been packed or shipped by us cannot be cancelled.