If you do not receive your order within the estimated delivery date, please contact our Customer Service Team. Shipments that have been declared lost by our courier providers will be reshipped to you without extra handling or shipping fees.
For more information on our shipping and estimated delivery durations, please click here.
Returns and Exchanges
If you're not satisfied with a purchase from Kayvar.com, you can send it back to us within 60 days for a refund.
Click here for more details on returns and exchanges.
Kayvar.com stands behind the quality of our partner's brands & products. If you receive items that are defective or with flaws, please let us know immediately when you receive the product and we'll help you arrange for a free return or a replacement item.
Click here for more details on defective returns and exchanges.
Kayvar.com does not issue credits for our refunds. We will refund your returned items via credit card/ PayPal account. Please note that shipping fees are non-refundable.
Our recognised award winning Customer Service Team is always ready to help you with any issues that you may be facing with your order. All emails and queries will be address within 1 business day.
To contact our Customer Service Team, click here.
Contact our CEO
If our Customer Service Team is unable to resolve any of your issues, or if you have any suggestions or feedback about our service, you may contact our CEO Shania Ng. She'll be more than happy to listen.
You can email our CEO at: firstname.lastname@example.org