Innisfree

Innisfree Bija Trouble Spot Essence 15ml

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  • Free shipping direct from our Korea warehouse starts at 45 USD* (international orders) or 35 SGD for Singapore orders.

  • We work directly with brand owners to keep our stocks and operational costs low. This way, we can pass the savings to you!

  • Your order comes straight from Korea. Received something non-authentic? We will refund you 200% of your original purchase.

  • Becase sometimes, we know you just need more time. So we extended our return period to 60 days, from the time you order.

  • If you do not receive your item and the courier company declares it lost, we will re-ship your order, no questions asked.

  • Complaint? Compliment? Go Straight to the Top! Our Customer Managing Director, Shania Ng wants to hear your complaint first hand.
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Returns & Exchange ×
Kayvar.com is committed to providing our customers with the best levels of service. 

Please refer to the “Return Types” table below to determine the type of return options that are available for the item you wish to return. After understanding your options, you may request a Return Merchandise Authorization (RMA) if your request is submitted within the allowed time window (specified in the table below). The first day starts counting when you receive your order. RMA requests can be submitted in primarily two ways.

1. Contacting our Customer Service Team

In order to ensure a smooth and speedy service, please have the following information ready when contacting our Customer Service Team:
  1. Your order number. It starts with 'KV' and ends with 'KR' and can be found in your email after you place an order with us. 
  2. Product name of the item you wish to return if your order contains more than one item.
  3. Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)


2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.

If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.

Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.

Return Types 

Last Updated on 6th July, 2018
  Defective Item Exchange* Size Exchange* Unwanted Item Return
Beauty and Grooming Products Available within 60
days
Not available Available within 60 days (Unopened Items only)


* Please note that only unopened items classified under "Beauty and Grooming Products" are available for return. 

** Size exchanges are not available for for beauty and grooming products.

Please refer to the Terms and Conditions for further details. 

All returns must be sent to us within 60 days of the RMA issue date. Kayvar.com reservers the rights to refuse returns that are not received within reasonable time frame. 

Terms & Conditions 

General for all products

  1. All returns must be sent back to our respective logistics partner addresses Kayvar.com's official premises with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused and disregarded.
  2. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
  3. Kayvar.com will usually reship an item if the order was returned due to a defect or a mistake on our end. Kayvar.com reserves the right to determine the res-hipping method regardless of the shipping method that was used in the original order.
  4. Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
  5. We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell or carry.
  6. Kayvar.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
  7. Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
  8. Kayvar.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Kayvar.com's decision will be final.

Defective Item Exchange

Kayvar.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost. 

Unwanted or Unopened Item Return

  1. Unwanted or unopened items returned to Kayvar.com must be in their original packaging. Incomplete returns and items that are suspected to have been tempered with may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. Kayvar.com will not be responsible for the items that are lost in transit while returning to our allocated locations. 
  2. Refunds for unwanted or unopened items will be issued in the same form that your payment was made; Credit Card/ PayPal. Refunds will be processed in a maximum of 14 working days once the returned products are received and confirmed to be in acceptable condition by Kayvar.com
Shipping Notes ×
  • Kayvar.com is an authorized retailer for Innisfree and all products are sourced from authorized distributors or wholesalers
  • Kayvar.com is an authorized retailer for Innisfree and all products are sourced from authorized distributors or wholesalers

  • 1. Contains nutmeg oil from Jeju Island that significantly improves your skin.

    2. The non-comedogenic test-passed product is suitable for skin with pimples.

    3. The elastic essence works effectively on spots, effectively treating your dead skin cells and sebum.

    4. The transparent gel type product inconspicuously works even when applied locally on your skin.

    5. This product is free from the following 6 ingredients (paraben-free, animal ingredient-free, mineral oil-free, synthetic coloring-free, artificial fragrance-free, imidazolidinyl urea-free).

    Additional Information

    'Bija', a nut that is ideal for skin protection

    Bija is a very precious ingredient that can be used only after 15 years of its survival. For a long time, it has been known for its excellent skin protection capabilities. innisfree's Bija Trouble line containing the clean energy of Bija will bring amazing changes to your skin.
    Bija nuts are supplied from Songdang-ri, Jeju Island, which is an uncontaminated and clean area, through innisfree's fair purchasing practices, and this allows us to contribute to the community by creating a new source of income.

    How to Use

    Use cotton swab to gently apply onto troubled areas.
    * Apply a sunscreen after using this essence during the day. UV rays can cause skin trouble.

    Ingredients

    Experience bija's excellent soothing effects!

    Bija seeds are a rare ingredient that can only be used after they have survived 20 years in the wild.
    Its hardy properties gently smooth skin and enhance the skin's natural defense system.

    Caution

    1. If the following symptoms appear after using the product, stop using it. If the symptoms worsen, consult a dermatologist.
    1) Red blotches, swellings, itchiness or irritation while using the product.
    2) If the above symptoms appear when the skin is exposed to direct sunlight after using the product.
    2. Do not apply on a scar or any area of skin irritation, such as dermatitis and eczema.
    3. Cautions about handling and storing the product
    1) Keep the product closed after using it.
    2) Keep the product out of the reach of children/babies. If they swallow it, consult a doctor.
    3) Avoid extremely high and low temperatures and direct sunlight.

    See Full Ingredients

    WATER, BUTYLENE GLYCOL, CYCLOPENTASILOXANE, GLYCERIN, ALCOHOL, CYCLOHEXASILOXANE, CITRUS UNSHIU PEEL EXTRACT, ORCHID EXTRACT, CAMELLIA SINENSIS LEAF EXTRACT, CAMELLIA JAPONICA LEAF EXTRACT, RETINOL, MADECASSOSIDE, OPUNTIA COCCINELLIFERA FRUIT EXTRACT, BETA-GLUCAN, TORREYA NUCIFERA SEED OIL, SALICYLIC ACID, ROSA CENTIFOLIA FLOWER EXTRACT, CALCIUM PANTETHEINE SULFONATE, GLYCERYL CAPRYLATE, DEXTRIN, DIMETHICONE, DIMETHICONE/VINYL DIMETHICONE CROSSPOLYMER, DIMETHICONOL, AMMONIUM ACRYLOYLDIMETHYLTAURATE/VP COPOLYMER, XANTHAN GUM, THEOBROMA CACAO (COCOA) EXTRACT, CAPRYLYL GLYCOL, POLYMETHYL METHACRYLATE, POLYSORBATE 20, POLYCAPROLACTONE, PROPANEDIOL, PEG-240/HDI COPOLYMER BIS-DECYLTETRADECETH-20 ETHER, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, POTASSIUM HYDROXIDE, DISODIUM EDTA, PHENOXYETHANOL, FRAGRANCE
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