Innisfree

Innisfree Green tea Balancing Cream EX 50ml

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100% Satisfaction Guaranteed ×

  • Free shipping direct from our Korea warehouse starts at 45 USD* (international orders) or 35 SGD for Singapore orders.

  • We work directly with brand owners to keep our stocks and operational costs low. This way, we can pass the savings to you!

  • Your order comes straight from Korea. Received something non-authentic? We will refund you 200% of your original purchase.

  • Becase sometimes, we know you just need more time. So we extended our return period to 60 days, from the time you order.

  • If you do not receive your item and the courier company declares it lost, we will re-ship your order, no questions asked.

  • Complaint? Compliment? Go Straight to the Top! Our Customer Managing Director, Shania Ng wants to hear your complaint first hand.
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Returns & Exchange ×
Kayvar.com is committed to providing our customers with the best levels of service. 

Please refer to the “Return Types” table below to determine the type of return options that are available for the item you wish to return. After understanding your options, you may request a Return Merchandise Authorization (RMA) if your request is submitted within the allowed time window (specified in the table below). The first day starts counting when you receive your order. RMA requests can be submitted in primarily two ways.

1. Contacting our Customer Service Team

In order to ensure a smooth and speedy service, please have the following information ready when contacting our Customer Service Team:
  1. Your order number. It starts with 'KV' and ends with 'KR' and can be found in your email after you place an order with us. 
  2. Product name of the item you wish to return if your order contains more than one item.
  3. Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)


2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.

If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.

Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.

Return Types 

Last Updated on 6th July, 2018
  Defective Item Exchange* Size Exchange* Unwanted Item Return
Beauty and Grooming Products Available within 60
days
Not available Available within 60 days (Unopened Items only)


* Please note that only unopened items classified under "Beauty and Grooming Products" are available for return. 

** Size exchanges are not available for for beauty and grooming products.

Please refer to the Terms and Conditions for further details. 

All returns must be sent to us within 60 days of the RMA issue date. Kayvar.com reservers the rights to refuse returns that are not received within reasonable time frame. 

Terms & Conditions 

General for all products

  1. All returns must be sent back to our respective logistics partner addresses Kayvar.com's official premises with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused and disregarded.
  2. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
  3. Kayvar.com will usually reship an item if the order was returned due to a defect or a mistake on our end. Kayvar.com reserves the right to determine the res-hipping method regardless of the shipping method that was used in the original order.
  4. Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
  5. We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell or carry.
  6. Kayvar.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
  7. Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
  8. Kayvar.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Kayvar.com's decision will be final.

Defective Item Exchange

Kayvar.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost. 

Unwanted or Unopened Item Return

  1. Unwanted or unopened items returned to Kayvar.com must be in their original packaging. Incomplete returns and items that are suspected to have been tempered with may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. Kayvar.com will not be responsible for the items that are lost in transit while returning to our allocated locations. 
  2. Refunds for unwanted or unopened items will be issued in the same form that your payment was made; Credit Card/ PayPal. Refunds will be processed in a maximum of 14 working days once the returned products are received and confirmed to be in acceptable condition by Kayvar.com
Shipping Notes ×
  • Kayvar.com is an authorized retailer for Innisfree and all products are sourced from authorized distributors or wholesalers
  • Kayvar.com is an authorized retailer for Innisfree and all products are sourced from authorized distributors or wholesalers

  • Moisture-rich cream delivers hydration and anti-oxidants from Jeju green tea extract to nourish skin while helping to balance its moisture.

    1) Enriched with 3.5 times more 16 amino acids, Beauty Green Tea opens the moisture path of dehydrated skin to reveal a dewy and clear complexion.

    2) Excellent moisturizer Fresh Green Tea Water replenishes the skin with bursting moisture to help relieve tightening.

    3) Whipped cream-like texture provides instant hydration to realize healthy and clear skin.

    Additional Information

    1. innisfree No.1, a special moisturizing variety created after studying 2,401 varieties of green tea.

    - In search of moisture that would realize an ideal skin condition, innisfree started researching green tea varieties unique in Korea and eventually, their efforts on analyzing the various active ingredients came to fruition with Beauty Green Tea, a variety highly-enriched in excellent moisturizer amino acids.

    2. Newer with double squeeze extraction. Fresh Green Tea Water 2.0™

    - Filled with nutrients squeezed from fresh Beauty Green Tea leaves, Fresh Green Tea Water 2.0™ is fundamentally new with 16 kinds of amino acids 3.5 times more enriched than the original for excellent skin hydration.

    How to Use

    Apply an appropriate amount over face and neck then gently smooth for better absorption

    Ingredients

    Hydrate and recharge your skin with Jeju green tea!

    Our green tea products' vitality and deep hydration are supplied by green tea extracts from the fields of Jeju island, renowned for its cleanliness and abundant plant life. Using these products will leave skin feeling smooth, supple, and deeply hydrated.

    Caution

    1. If abnormal symptoms or adverse effects such as red spots, swelling or itching appear when the skin is exposed to direct sunlight while and after using the product, please consult a dermatologist.
    2. Do not use on any scars or any other irritated areas.
    3. Cautions about storing and handling the product
    a) Keep the product out of the reach of children.
    b) Store in a cool place away from sunlight.

    Free 2-Day Flash Shipping Above $35 (Singapore)
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