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2. Using the RMA request interface in your "My Account" section. You can find "My Account" on the top right hand corner of the page that you're on if you're on desktop and under the top left hand corner drop-down menu if you're on mobile.
If you feel better about speaking to somebody, please feel free to contact our customer service team here instead.
Click the specific order number your "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.
Return Types
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* Please note that only unopened items classified under "Beauty and Grooming Products" are available for return.
** Size exchanges are not available for for beauty and grooming products.
Please refer to the Terms and Conditions for further details.
All returns must be sent to us within 60 days of the RMA issue date. Kayvar.com reservers the rights to refuse returns that are not received within reasonable time frame.
Terms & Conditions
General for all products
Defective Item Exchange
Kayvar.com will be responsible for the return shipping costs if the defective claim is confirmed to be valid. The return label that's generated will take care of the return cost.
Unwanted or Unopened Item Return
Liquid-type vitamin energy booster filled with "super berries" that moisturize skin inside and out.
Contains 92.5% super berry extracts rich in vitamin C
Anti-oxidizing super berry extracts for skincare
Extracts from acerola cherry and acai berries, super berries with four times' anti-oxidizing effects of Vitamin C, prevent skin from oxidizing to help you achieve a healthier appearance.
Clean and even brightening care
Clear C, Laneige's original essence contains Melacrusher and super berry extracts, components with 3.5 times' brightening effect when used together for bright, clear skin.
Water-type booster for fast absorption
The water-type formula is quickly absorbed by skin as it moisturizes. Unlike most water-based essence, the container comes with a pump that makes it easier to dispense.
Use the enclosed dual-textured cotton for morning and night care!
* The All-New Laneige Clear C Advanced Effector EX comes with 60 cosmetic cotton pads.
Dispense the Good Morning Texture Care
Essence on the wave-patterned surface of the cosmetic cotton and gently wipe skin to even and smoothen the surface in preparation for makeup.
Helps skin stay moisturized all night.
Dispense the essence on the smooth, thick side of the cosmetic cotton pad and pat gently along your face to promote absorption of the formula, helping skin stay moisturized all night.
Stop using the product immediately and consult a dermatologist when redness, swelling, or other skin irritations occur.
Avoid applying the product on open wounds or skin inflammation.
Keep away from direct sunlight and out of reach of infants and children.
1. If the following symptoms occur after product use, stop using the product immediately and consult a dermatologist (continuous use can exacerbate the symptoms):
a) Red spots, swelling, itchiness, and other skin irritation
b) If the symptoms above occur after the application area is exposed to direct sunlight
2. Do not use on open wounds, eczema, and other skin irritations.
3. Storing and handling
a) Close the lid after every use.
b) Keep out of reach of infants and children.
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